Shipping policy
1. Shipping Destinations
We are proud to ship to all 48 contiguous United States. We currently do not offer shipping to Alaska, Hawaii, U.S. territories, or international addresses.
2. Order Processing
All orders require a processing time of 1-3 business days from the time your order and payment are confirmed. Orders are not processed on weekends or major U.S. holidays.
3. Shipping Methods and Transit Time
Once processed, orders are shipped via reputable carriers. The estimated shipping transit time is 3-7 business days after your order leaves our warehouse.
The total estimated time from order to delivery is typically between 4 and 10 business days.
4. Shipping Costs
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Orders with a subtotal between $0.00 and $69.99: A flat-rate shipping fee of $12.00 applies.
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Orders with a subtotal of $70.00 or more: Qualify for FREE standard shipping.
5. Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's progress.
6. Delivery Inspection
For a smooth delivery experience, we ask that you:
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Inspect the exterior of the package for any visible damage before the carrier leaves.
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Note any concerns about the package's condition on the carrier's delivery receipt.
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Report any concealed damage to us within 48 hours of delivery.
7. Delivery Issues
If you experience any problems with your delivery:
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Contact us immediately at info@stoutcasa.shop.
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Provide your order number and a detailed description of the issue.
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Our team will work with the carrier to investigate and resolve the situation promptly.
8. Pricing
All product prices listed on our website are in US Dollars and include all applicable sales taxes. The total price displayed at checkout is the final amount you will be charged.
Contact Information:
Stout Casa
260 E Pine St, Shelley, Idaho 83274, United States
Email: info@stoutcasa.shop
Phone: +1 208-313-7434
Service Hours: Monday-Friday, 9am-5pm MST